Disclaimer: This article is based on 2017–2021 technical documentation from Hexagon/Intergraph. Steps may vary slightly based on the specific CADWorx version. If you'd like, I can:
Full reinstall
Check the CADWorx License Manager logs or the FlexNet debug log for more specific details. Also contact Hexagon (CADWorx support) with the exact context (installation, launch, or during a command) and your license type (standalone/network).
Hexagon frequently releases updates and service packs for CADWorx. These updates often contain fixes for known licensing issues and compatibility improvements. Register your software and check the official Hexagon support portal regularly for updates.
: Ensure you have the latest Sentinel HASP drivers installed on both the client and the server. Firewall Settings : Check that your firewall is not blocking (the default port for HASP licensing). smartsupport1.intergraph.com Troubleshooting Steps CADWORXABOUT
This content is written to be used for a knowledge base article, an FAQ section, or a support ticket response.
Do not attempt to manually edit the CADWorx database using Access or SQL editors unless explicitly guided by Hexagon support, as this may permanently corrupt the project.
Launch the HASP ESL Maintenance Utility from your CADWorx program group. Click Show ESL Data to verify if the server actually has free, unexpired seats for your specific CADWorx version. 4. Review Firewall and Port Settings
If updating the driver doesn't work, CADWorx might be "getting lost" while searching your network. You can manually point it to the correct server.
: The client machine lost its network connection to the license server.
Type ping [Server_IP_Address] or ping [Server_Name] and press Enter.
Check Event Viewer and logs
When this network handshake fails, CADWorx blocks product initialization and drops a 6007 or 6050 fatal error string into the CAD command line console. Core Root Causes of Error 6007
Navigate to the installation directory on your local machine. This is typically found within the root installation paths of Hexagon PPM software components .
Disclaimer: This article is based on 2017–2021 technical documentation from Hexagon/Intergraph. Steps may vary slightly based on the specific CADWorx version. If you'd like, I can:
Full reinstall
Check the CADWorx License Manager logs or the FlexNet debug log for more specific details. Also contact Hexagon (CADWorx support) with the exact context (installation, launch, or during a command) and your license type (standalone/network).
Hexagon frequently releases updates and service packs for CADWorx. These updates often contain fixes for known licensing issues and compatibility improvements. Register your software and check the official Hexagon support portal regularly for updates.
: Ensure you have the latest Sentinel HASP drivers installed on both the client and the server. Firewall Settings : Check that your firewall is not blocking (the default port for HASP licensing). smartsupport1.intergraph.com Troubleshooting Steps CADWORXABOUT
This content is written to be used for a knowledge base article, an FAQ section, or a support ticket response.
Do not attempt to manually edit the CADWorx database using Access or SQL editors unless explicitly guided by Hexagon support, as this may permanently corrupt the project.
Launch the HASP ESL Maintenance Utility from your CADWorx program group. Click Show ESL Data to verify if the server actually has free, unexpired seats for your specific CADWorx version. 4. Review Firewall and Port Settings
If updating the driver doesn't work, CADWorx might be "getting lost" while searching your network. You can manually point it to the correct server.
: The client machine lost its network connection to the license server.
Type ping [Server_IP_Address] or ping [Server_Name] and press Enter.
Check Event Viewer and logs
When this network handshake fails, CADWorx blocks product initialization and drops a 6007 or 6050 fatal error string into the CAD command line console. Core Root Causes of Error 6007
Navigate to the installation directory on your local machine. This is typically found within the root installation paths of Hexagon PPM software components .
