Verify your identity using a recovery code sent to your email or phone.

Open a web browser and log into your . Navigate to the left-hand menu and click on Downloads .

Running a VPN on your router protects every single device connected to your home Wi-Fi, including smart TVs and gaming consoles that do not natively support VPN apps.

Follow the instructions sent to your recovery email address.

These are a special, automatically generated set of credentials exclusively for manual setups . You would use them if you prefer to connect to Proton VPN using a third-party VPN client (like the OpenVPN GUI app or a router) instead of the official Proton VPN application. A key fact is that these are different from your main Proton Account username and password . Using your main credentials in a third-party app will cause an "Authentication Failure".

Are you trying to log into the or configuring a router/third-party client ? Are you getting a specific error message during login?

Scroll down to the section labeled .

This comprehensive guide covers everything you need to know about your , including how to create a secure account, retrieve lost credentials, generate dedicated VPN passwords for third-party apps, and troubleshoot the most common login errors.

Whether you are setting up ProtonVPN for the first time or configuring it on a manual connection like a router, understanding how your credentials work is essential. ProtonVPN handles authentication differently depending on how you access the service.

If you are new to ProtonVPN, setting up your credentials correctly is essential. Creating a New Account Go to the ProtonVPN website. Click on the or "Sign Up" button. Choose a plan (Free, Basic, Plus, or Unlimited).