The Hardware Information Does Not Match With Your Dongle Please Contact Autodata — Free Access

I can provide specific registry paths or driver links based on your setup. Share public link

The error message "The hardware information does not match with your dongle please contact autodata"

Before calling, have your customer ID, dongle number (printed on the key), and a description of recent hardware changes ready.

If you are using an emulator rather than a physical dongle, the virtual license might be tied to a different hardware ID (UID). I can provide specific registry paths or driver

Did you recently update your computer, replace a network card, or change a drive?

Windows sometimes turns off USB ports to save power, causing the software to lose contact with the dongle hardware. Right-click the Start menu and select . Expand the Universal Serial Bus controllers section.

: Ensure you are running the software and any associated emulators with full administrative privileges. Verify Drivers Did you recently update your computer, replace a

Physical USB keys can degrade, suffer internal hardware failure, or short-circuit over time.

A description of any hardware changes made to your workshop PC.

Open the Windows Start menu, type , and hit enter. Select Clock and Region , then click on Region . Expand the Universal Serial Bus controllers section

Download the latest runtime environment installer directly from the official Thales/Sentinel website.

The "hardware information does not match with your dongle" error typically occurs when there is a mismatch between the hardware configuration of your computer and the information stored on the dongle. This mismatch can be caused by various factors, including:

Before contacting support, here is a roadmap of solutions ranked from the simplest to the more complex.

The error message typically occurs when the software detects a mismatch between your PC's hardware ID and the license information tied to your physical or emulated security key. This is a common hurdle for users of legacy versions like Autodata 3.45 . Common Causes of the Hardware Mismatch Error