: Once an RMA is issued, you must ship the defective product to the designated service location within 30 days . Important Exclusions Your warranty may be voided if:
Finding your warranty status requires your hardware serial number and access to the official Infortrend portal. 1. Locate Your Serial Number (S/N)
Infortrend does not have a public-facing "self-service" warranty lookup portal (like a simple webpage where you type a Serial Number to get an instant result). To verify the warranty status, you must contact Infortrend Support directly or use their ticketing system. infortrend warranty check
Do you require guidance on or finding third-party support ? Share public link
If the chassis is multiple generations old, use the expiration data as a catalyst to migrate workloads onto modern, high-performance Infortrend EonStor GS arrays. Final Thoughts : Once an RMA is issued, you must
Before checking your status, you need the unique identifier for your hardware. You can find the Infortrend serial number via two methods:
Enterprise storage warranties differ heavily from consumer electronics protection plans. Locate Your Serial Number (S/N) Infortrend does not
Operating enterprise storage without active support is a major business risk. Checking your warranty status helps you maintain business continuity in several ways:
3. Understanding Infortrend Warranty Tiers and Service Levels
Enter the serial number into the warranty lookup tool. The system will provide: Warranty start and end dates. Coverage type (Standard, Extended, or Advanced). Warranty status (Active/Expired).
Covers defective parts due to manufacturing flaws.